Shipping policy

Shipping Policy

Last updated: 23/01/2026

We ship orders within Australia and New Zealand using trusted postal and courier services.

Processing Time

Orders are processed within 1–2 business days (excluding weekends and public holidays).
Once dispatched, you’ll receive a shipping confirmation email with tracking details.

Shipping Rates

Australia

  • Standard Shipping: $9.95 AUD

  • Express Shipping: $15.95 AUD

  • Free standard shipping on orders over $299 AUD

International (Including New Zealand)

  • Standard International Shipping: $25.99 AUD

Shipping costs are calculated at checkout and are subject to change.

Estimated Delivery Times

  • Australia (Standard): 2–7 business days

  • Australia (Express): 1–3 business days

  • International: 7–14 business days

Delivery timeframes are estimates only and may vary due to carrier delays, peak periods, or customs processing.

Order Tracking

All orders are shipped with tracking. Tracking details will be provided once your order has been dispatched.

Incorrect Address or Failed Delivery

Please ensure your shipping details are correct at checkout.
We are not responsible for delays or losses caused by incorrect or incomplete addresses.
Returned parcels may incur a reshipping fee.

Customs & Duties

International orders may be subject to customs duties, taxes, or import fees imposed by local authorities.
These charges are the responsibility of the customer.

Contact Information

For shipping enquiries, please contact:


Elitetides
elitetides@protonmail.com
Brisbane, QLD, 4110, Australia